Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Damaged Items

If you receive a broken or damaged product, please email us at skinecoluxe.com with a photograph of the item along with your order number. This documentation is necessary for us to process a replacement and file an insurance claim on your behalf. We are committed to ensuring that you receive your products in perfect condition and will address any issues with damaged items promptly.

Returns, Refunds, and Exchanges

Due to the hand-crafted and small-batch nature of our products, we are unable to accept returns or exchanges of products that have been opened or used. If you are not satisfied with your purchase, unopened products can be returned within 30 days of the original order date for a refund. To initiate a return, please contact us at skinecoluxe.com for detailed instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the product is damaged or defective.

Contact Us

For any further questions or concerns regarding our policy, please do not hesitate to contact us at skinecoluxe.com.

This policy provides clear guidelines while ensuring flexibility and protection for both the business and its customers.